9-March-2007 Marty Weintraub
Yahoo Web Small Business Hosting Confirms .php Bug We first discovered the issue yesterday as we configured the new aimClearBlog which we are about to soft launch as a stand alone domain to our aimClear site. We had the theme configured nicely, including online marketing blog SEO tweak Then yesterday afternoon we began getting the following server error: |
5015690 500 Internal Server Error
The server has encountered an internal error or misconfiguration and was unable to complete your request.
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aimClear • 525 South Lake Avenue
Duluth, Minnesota • 312 Washington Ave. North • Minneapolis, MN 55401 • 218-310-2244
AimClear is a search engine optimization (SEO) Internet marketing firm in Minneapolis and Duluth offering Website Promotion and Minnesota Internet marketing strategy nationally.
Our initial concern was that we had somehow corrupted the WordPress theme and spent several hours going through the code. We tested the blog with the WordPress default theme. It worked for a few minutes and then reverted to the server error. The problem persisted for 36 hours until now when we decided to reset the entire account by deactivating the blog after archiving.
We pushed the dreaded button and deactivated the blog. T
Too bad the the error was Yahoo's problem and we had not messed up the code at all. I hadn’t talked to Yahoo since the Panama Geo-Targeting Debacle earlier this year. We gave them a call. The technical service representative’s name was Bo and he was very familiar with the problem.
He explained that as of 2:23 CST March 9th 2007 .PHP Pages were returning this server error “often.” He also said that It’s only .php files which return the errors and Yahoo just began getting calls about it “yesterday.”
Worse yet he passed along the bad news by corporate line: “Realistically the problem won’t be resolved for 2-3 business days. OUCH. If you happen to be running a WordPress blog on Yahoo, then your bog may be affected. Any website running .php scripts could be affected. Bo told me that the issue was rippling all through the system and would be for days.
Read this carefully: The official Yahoo line is that “.php pages absolutly run on Yahoo Small Business Web Hosting servers but only .php pages are returning errors.”
As blog hosting goes Yahoo is nearly twice the cost of other hosts who market themselves as WordPress auto-install shops. We were attracted to the Yahoo product because we felt it a was a simple and robust environment for our clients. We were surprised to find that any debilitating issue could take 2-3 days to solve.
